Version 1.1        January 2012


As a consumer reporting agency governed by the Consumer Credit Act of 1974, Referencing Service Limited is committed to protecting your privacy.

This Privacy Policy covers Referencing Service Limited's website, and our practices for handling personal information provided to us over the Internet by the general public using Referencing Service's publicly available website. This Policy also covers personal information provided by Referencing Service's clients, and their job applicants and employees, using Referencing Service's online background screening solution that is accessible only through an access-restricted portion of the website. Referencing Service will collect, store, and use personally identifiable information only in compliance with applicable law.

Information Collection

When you browse the Referencing Service publicly accessible website, you do so anonymously. We collect personally identifiable information from you only if you choose to provide this information to us. In some instances, Referencing Service may collect non-personal (e.g., aggregate or demographic) data through cookies. This information is used to better understand and improve the usability, performance and effectiveness of the web site, as is further described below under "Cookies and Tracking Technology".

The types of personal information we may collect about you through our publicly accessible web site include the following (should you decide to provide such information to Referencing Service): (a) contact and identifying information (e.g., name, address, e-mail address, phone and fax numbers, employer(s), job title) in connection with your expression of interest in receiving information about, or your registering for, Referencing Service products or services, newsletters and conferences; (b) your resume information and employment application information in response to Referencing Service job openings; and (c) any other personal information that you may voluntarily provide to us in an online form or through an e-mail.

Access to certain Referencing Service web pages and online services pertaining to our clients and their employees are not available to the general public and require a secure login code and password provided by Referencing Service. The use of those web pages, and the information downloadable to and from those pages, are governed by a written agreement between Referencing Service and its clients. On these web pages, Referencing Service collects only information that the user voluntarily shares with Referencing Service and our clients.

How We Use Your Personal Information

When your personal information is collected on the Referencing Service website, Referencing Service will inform you at the point of collection of the purpose for the collection. Referencing Service Limited will use your personal information only in the way we specify when it is collected unless you consent to a different use.

For example, Referencing Service may use personal information submitted in an account application to set up and maintain your account. Referencing Service may also use the personal information you provide to answer your questions and enquiries, or to provide newsletters and other information (if any) that you have requested.

If you have provided your personal information over this website in connection with a background screen ordered by a Referencing Service client - your employer or prospective employer - Referencing Service may use your personal information to perform your background screen for that client. Referencing Service will not use your information to conduct a background screening investigation and create a report unless our client completes a certification required by the FCRA and any other applicable law. In this certification, Referencing Service's client certifies to Referencing Service that it has a legally permissible purpose for ordering the background screen, and that it has, to the extent required by applicable law, obtained your informed consent to conduct the background screen.

Information Sharing and Disclosure

Referencing Service does not sell or rent personal information to third parties and will not disclose your personal information to a third party without your permission, except as described in this Privacy Policy.

Referencing Service may disclose personal information as necessary or appropriate in connection with any of the purposes for which we use personal information as described above - "How We Use Your Personal Information".

When Referencing Service conducts a background screening investigation about you, We will disclose to your employer or prospective employer information that you submit through our site. Referencing Service may also disclose your information to a third-party representative or subcontractor authorized by Referencing Service to assist in the background screening investigation. These third parties include service providers that help host or support the website or otherwise provide technical assistance, court researchers and other service vendors. Referencing Service transfers to these representatives and subcontractors only the personal information they need to deliver to Referencing Service(for the benefit of our clients) the requested product or service. Referencing Service prohibits these third parties from using that information for any other purpose. Referencing Service requires that these parties maintain commercially reasonable measures to protect the confidentiality of your information.

Referencing Service may also in good faith disclose personal information and any other additional information available to us for any of the following purposes: (i) investigate, prevent or take action regarding actual or suspected illegal activities or fraud, situations involving potential threats to the physical safety of any person, or violations of our terms of use; (ii) respond to or defend against subpoenas, court orders, or other legal process; (iii) establish or exercise our legal rights; or (iv) otherwise comply with applicable law.

Referencing Service may acquire other businesses, and other businesses may acquire Referencing Service. If that occurs, the information we collect may be one of the assets examined or transferred as part of the transaction. Referencing Service will not permit another business to examine the collected information without a confidentiality agreement and only to the extent permitted by law. Referencing Service will not transfer the information it has collected unless the recipient agrees to provide privacy protections equal to or exceeding those established by this Privacy Policy.

Cookies and Tracking Technology

Our website may use the standard technology called a "cookie" to collect information about how our website is used.

A cookie is a small data file that is transferred to your hard drive and used for record-keeping purposes. A cookie file can contain information such as the URL you came from, your computer's IP address (i.e., the Internet address of your computer) and domain type (e.g., .com or .org, etc.), your browser type, the country, state and telephone area code where your server is located, the pages of our site that were viewed during a visit, and any search terms that you entered on our site. This information is used for internal purposes only, and we do not link your URL or IP address to any personal information unless you have logged into our web site with a Referencing Service account Login and password.

If you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies, although it is possible that some areas of our web site will not function properly if you do so. In particular, you may be required to accept cookies in order to complete certain actions on Referencing Service's website.


Referencing Service is committed to protecting the personal information that we receive about consumers. While we cannot guarantee the security of that information, we utilize a combination of online and offline security technologies, procedures and organizational measures to help safeguard consumer information against loss, misuse, and unauthorized access, disclosure, alteration and destruction.

We employ Secure Socket Layer (SSL) data encryption when data is transmitted over the Internet to our web site. We have installed layered firewalls and other security technologies to help prevent unauthorized access to our systems. Strong password protection protocols are used on our computers, and employees are kept up-to-date on our security and privacy policies. The servers used to store consumer information are maintained in a secure environment with appropriate security measures.


Referencing Service's web site may provide links to third-party web sites. Please be aware that those third-party web sites are outside of our control and are not covered by this Privacy Policy. If you have questions about how another site uses your information, consult that site's privacy statement.

Your Ability to Review or Modify Personal Information, or Unsubscribe

Referencing Service strives to protect the quality and integrity of your personal information. If you have provided your personal information (such as postal code, phone, e-mail or postal address) to Referencing Service while browsing the website, and wish to update such personal information (if any) that you have provided us, please e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Also, if you wish to unsubscribe from any of our newsletters or other communications for which you have registered, you may e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it.. If you are a Referencing Service client with a registered account, you may review (and update) your account information by logging into your account. If you are an employee or job applicant of a Referencing Service Limited client, and have submitted personal information to us at the request of such client for purposes of procuring a background report, then you can review your Referencing Service file in accordance with your file disclosure rights under the freedom of information act.

Changes to this Privacy Policy

Referencing Service may revise this policy from time to time. If there is a material change to this Privacy Policy, we will post the revised policy at this location. Referencing Service will not provide less privacy protection, without your consent, to information collected under a prior privacy policy. We encourage you to periodically review this Privacy Policy to be informed of how we are protecting your information.

If you have any questions regarding our privacy policy, please contact us at:

Referencing Service
6-8 Western Road
Romford, Essex
Attn: Privacy Officer


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